Last Updated: 8th November 2024

At Estuary, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our restaurant and bar, make a reservation, or interact with our website and services.

1. Information We Collect

We may collect and store the following types of personal data:

• Personal Details: Name, contact information (phone number, email address), and date of birth (for promotional purposes).

• Reservation Details: Booking dates, party size, special requests (e.g., dietary restrictions or celebrations).

• Payment Information: Credit card details or other payment methods for reservation guarantees or pre-payment.

• Customer Preferences: Food and drink preferences, allergies, and past orders to enhance your dining experience.

• Usage Data: Information about your interactions with our website or marketing communications to improve our offerings.

2. How We Use Your Information

We use your personal data for the following purposes:

• Reservation Management: To confirm and manage your bookings.

• Providing Services: To personalize your dining experience and accommodate specific requests.

• Customer Communication: To send booking confirmations, reminders, and respond to inquiries.

• Marketing and Promotions: To inform you about special offers, events, and seasonal menus via email, SMS, or other communication channels (see Section 5 for details).

• Improving Services: To analyze customer feedback and improve our menu and service offerings.

3. Sharing Your Information

We respect your privacy and do not sell your personal data. We may share your data only in the following circumstances:

• Service Providers: Trusted third-party providers who assist in reservation management, payment processing, or email marketing.

• Legal Compliance: When required by law or to protect the rights and safety of Estuary, our customers, and our employees.

4. Security of Your Information

We implement robust security measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no method of online transmission is completely secure.

5. Marketing and Promotions

We may use your personal data to keep you informed about our restaurant’s events, exclusive offers, and seasonal promotions.

• Consent for Marketing: By providing your contact information, you consent to receiving marketing communications from Estuary.

• Opting Out: You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly at hello@estuary.com.sg. Opting out will not affect essential communications related to reservations or services.

6. Your Rights

Under Singapore’s Personal Data Protection Act (PDPA), you have the following rights regarding your personal data:

• Access: You may request access to the personal data we hold about you.

• Correction: You may request corrections to any inaccurate or incomplete data.

• Withdrawal of Consent: You may withdraw consent for marketing communications or other data uses, though this may limit your access to promotional offers or personalized services.

7. Retention of Data

We retain personal data only as long as necessary to provide our services and comply with legal requirements. Once no longer needed, your data will be securely deleted or anonymized.

8. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or legal obligations. Updates will be posted on this page, and significant changes will be communicated directly when applicable.

9. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:

Email: hello@estuary.com.sg
Phone: +65 8281 0405